FAQ

Creating an account is quick. Click “Sign Up,” provide your name, date of birth, email, phone number, and preferred currency, then confirm your email or phone when prompted. Use accurate personal details — they’re required for verification and withdrawals. You’ll be asked to set a secure password. Once registered, you can deposit, claim eligible bonuses, and start playing. If you already have an account, use “Log In” and the same credentials.

Goldzino’s Welcome Package is up to €1,500 plus 250 Free Spins, split across your first three deposits. No code is required for the welcome offer — it’s applied automatically when you meet the minimum deposit (€20). Wagering requirements generally range from 35x to 40x depending on the specific part of the bonus. Free spins apply to selected games, and promo validity is typically 7–14 days. Remember: only one deposit promotion can be active at a time, and the maximum bet while wagering bonus funds is €5.

Yes. Goldzino sometimes runs a 50 Free Spins no-deposit bonus. If available, use the code "50SPIN" or follow the activation instructions shown after registration. The free spins must be activated within 24 hours of signing up and the offer’s general validity is 7–14 days. These spins carry a 40x wagering requirement, and maximum cashout from the no-deposit spins is €50. Always check the promo terms and game eligibility before claiming.

Wagering requirements tell you how many times you must play through bonus funds or winnings from free spins before withdrawing. For example, a 35x wagering requirement on a €100 bonus means you must place €3,500 in qualifying bets (35 × €100) before cashing out. Different promos use different multipliers — welcome bonuses often sit between 35x and 40x, while no-deposit spins listed here use 40x. Also note game weightings and a €5 max bet limit while wagering. Read each offer’s terms to confirm eligible games, expiry, and weightings.

Goldzino accepts a wide range of options: Apple Pay, Google Pay, Visa, MasterCard, and several cryptocurrencies including Bitcoin, Ethereum, Litecoin, and Ripple/XRP. Supported currencies include USD, EUR, CAD, AUD, BRL, ZAR, Bitcoin, and more. Deposits are usually instant; withdrawal options and processing times vary by method. The minimum deposit for most bonuses is €20. Check your cashier for method-specific limits and fees before transacting.

Processing times depend on the method. Crypto withdrawals (Bitcoin, Ethereum, Litecoin) are typically faster after internal approval, while card and e-wallet withdrawals may take several business days. Goldzino may impose minimum and maximum transaction amounts and the maximum cashout for certain promotions (for example, no-deposit spins have a €50 cap). Expect identity checks (KYC) before the first withdrawal, which can delay processing until documents are approved.

Goldzino hosts a broad library from many studios listed on the site, including NetEnt, Evolution Gaming, Pragmatic Play, Yggdrasil, Playtech, Betsoft, Big Time Gaming, Red Tiger, BGaming, and more. You’ll find slots, video poker, table games, and live dealer tables powered by Evolution and LuckyStreak. Game availability depends on your jurisdiction and the promo you’re using — some free spins apply only to selected titles. RTP and volatility vary by game; check the game info page for details.

Yes. Goldzino is optimized for mobile play on iOS and Android devices through a responsive website. You can deposit with Apple Pay or Google Pay, access live dealer games, spin slots, and manage your account from your browser. No separate download is required for most devices. If you run into performance issues, make sure your browser is updated and you have a stable internet connection.

KYC (Know Your Customer) helps verify identity and protect both you and the casino. Goldzino may request a government ID, proof of address (utility bill or bank statement), and a selfie or video verification. Phone number and email verification are commonly required. Complete KYC promptly to avoid delays — withdrawals may be held until your documents are approved. This process is standard across licensed operators and supports security, fraud prevention, and compliance.

Goldzino follows industry-standard security practices, including secure connections and data protection protocols to safeguard personal and financial information. The platform operates under applicable regulatory frameworks and follows licensing and compliance procedures. For details on the specific license and regulator that apply to your region, check Goldzino’s Terms and Licensing pages or contact customer support. Goldzino emphasizes fairness, transparency, and responsible play.

Goldzino offers multiple support channels: an on-site FAQ section, live chat for quick help, and email support at contact@goldzino.com. Live chat is the fastest option for account or payment issues; email is best for detailed requests or document submission. If you have technical problems, include screenshots and your browser/device details to speed troubleshooting.

Goldzino provides responsible gambling tools to help you keep balance and control. Options typically include deposit limits, loss limits, session time reminders, time-outs, and self-exclusion. If you feel your play is becoming a problem, use these tools from your account settings or contact support for assistance and resources. The casino also encourages players to set budgets, play within their means, and seek help if needed.